Need help? Our support team is ready to assist with account-related issues, verification, deposits, withdrawals, technical concerns, or general feedback. Reach us via live chat, email or phone and we will respond promptly. For account or payments queries please have your account ID and recent transaction details ready to help us resolve your question faster. Our team is available 24/7 for urgent matters and during business hours for detailed support.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account help, deposits, withdrawals and verification |
| General enquiries | [email protected] - Site info, promotions, complaints and general feedback |
| Affiliate enquiries | [email protected] - Partnership enquiries, affiliate program and tracking issues |
| Phone | +1 416 583 7492 - Telephone assistance for urgent account or payment issues |
| Working hours | Mon-Fri, 09:00-18:00; 24/7 chat - Phone hours shown, live chat available any time |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents or explanations. Please include a clear subject line, your full name and account ID, and up-to-date contact details so we can process your request quickly. Incomplete or vague messages may cause delays in our response.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day, while live chat provides immediate help. More complex matters, such as KYC checks or payment investigations, may take longer depending on the documents needed and the issue’s complexity. We’ll keep you updated by email and through your account until your request is resolved.
Feedback
We'd love to hear from you. If you have suggestions, ideas or issues to report, please send them our way. We review every message and use feedback to improve the site, promotions and overall experience for Canadian players. Your input helps shape updates and fixes, so don't hesitate to share thoughts or feature requests through the support chat or contact form.