Privacy Statement

This Privacy Policy explains how we collect, use, disclose and protect personal information when you use Sportuna Casino services. We respect your privacy and aim to be clear about what information we hold, why we need it and how you can manage it. This page covers the main types of data we collect, how we use that data, and your privacy rights as a user in Canada.

Types of data we collect

We collect information you provide directly and information gathered automatically when you use our site. This includes account details, payment and transactional records, device and technical data, and records of your activity on the platform.

Personal data

Personal data is information that can identify you. When you register an account we collect details such as your full name, date of birth, address, email, phone number and identity documents where verification is required. We also store preferences you set in your profile and communication choices.

Technical data

Technical data includes IP addresses, browser type, device identifiers, operating system, screen resolution and other diagnostics. We use this data to maintain service performance, troubleshoot issues, and detect suspicious activity or fraud related to account security.

Transactional data

Transactional data covers deposits, withdrawals, payment method details, bet and play history, bonus and promotion activity, and related confirmations. We keep this information to process payments, manage your account, and meet our compliance obligations.

Use of information

We use collected information to operate and improve our services, process transactions, verify identity, provide customer support, personalise your experience, and prevent misuse or fraud. We may also use data for internal analytics, reporting and security monitoring.

Data protection practices

We protect your information using industry standard security measures such as encryption in transit, secure storage, access controls and periodic security testing. Access to personal data is limited to authorised staff and service providers who need the information to perform their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, analyse usage patterns and deliver relevant content. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.

User rights

As a user in Canada you have rights to access the personal information we hold about you, request corrections, and, where applicable, ask that we delete information. You can also object to certain processing or request restriction of use in line with applicable privacy laws.

Access, correction and deletion of data

To access, correct or request deletion of your personal information, contact our support team. We will respond to verifiable requests and may ask for proof of identity before making changes to protect your account and other users.

Information sharing and third parties

We share personal information with third parties only as necessary to provide services. This includes payment processors, identity verification providers, analytics partners and service vendors. We require these partners to protect data and use it only for authorised purposes. We may also disclose information to comply with legal obligations.

Privacy policy updates

We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will notify users through the site or by email. Continued use of our services after updates indicates acceptance of the revised policy.