General Terms and Conditions
These Terms and Conditions explain the rules for using Sportuna Casino and the relationship between us and each account holder. By creating an account or using the platform, you agree to follow these terms and any rules displayed for a particular service or promotion. Please read them before you play and contact support if anything is unclear.
Account responsibilities
You are responsible for keeping your account information accurate and up to date. Keep your login details private and do not allow anyone else to use your account. Activity carried out through your account may be treated as your activity, so please tell us promptly if you suspect unauthorized access.
We may ask you to verify your identity, address or payment method. Verification can be required before a withdrawal or when we need to review account activity. You must provide genuine documents and respond to reasonable requests for information. We may restrict account access while a review is in progress.
Eligibility requirements
You may use Sportuna Casino only if you meet the legal gambling age where you live and are permitted to use the platform under applicable law. You are responsible for checking the rules that apply in your province or territory. We may decline registration or restrict access where use of the platform is not permitted.
Accounts are for personal use. You must register using your own details and payment methods, and you must not create duplicate accounts or register on someone else’s behalf.
Acceptable platform use
Use Sportuna Casino fairly and for lawful purposes. You must not attempt to interfere with games, payment processing, security features or other users’ access. Fraud, collusion, misuse of promotions and the use of false information are not permitted.
We may review unusual activity and suspend or close an account where these terms are breached or where a review is needed to protect the platform and its users. Any remaining balance will be handled in accordance with these terms and applicable law.
Bonuses and promotions
Promotions are subject to their own terms, which may include eligibility rules, minimum deposits, wagering requirements, game restrictions and expiry conditions. Read the offer details before opting in or using a bonus balance. Unless the promotion states otherwise, an offer cannot be combined with another promotion.
We may withhold or remove promotional funds and related winnings if the promotion rules are not met or an offer is misused. Changes to an active promotion will be communicated through the platform where appropriate.
Deposits and withdrawals
Available payment methods, limits and any applicable charges are shown in the cashier. Deposits must come from a payment method you are authorized to use. We do not accept third-party payments.
Withdrawal requests may be subject to identity checks, payment verification and a review of account activity. Processing times depend on the payment method and the completion of any required checks. You can use available account limits to help manage your spending.
Dispute resolution
If you have a question or dispute about your account, a transaction or a game result, contact customer support with the relevant details. We will review the information available and explain our decision. If you remain dissatisfied, you may ask us what further review options are available.
Updates to these terms
We may update these Terms and Conditions to reflect changes to the platform, its rules or applicable requirements. The current version will be available on Sportuna Casino. If a change materially affects your use of the platform, we will provide notice where appropriate. Please review the terms from time to time; continued use after an update means you accept the revised terms.