Responsible Gambling Policy

At Sportuna Casino, we want gambling to remain a controlled activity. We support player safety by offering account controls and clear ways to take a break. You can review your play, set boundaries and contact us if you need help using the tools available on your account.

Our approach to player protection

Safer gambling starts with knowing how much time and money you are comfortable spending. We encourage you to make those decisions before you play and to check them regularly. If gambling no longer feels manageable, stop playing and seek support. You do not need to wait for a serious problem before asking for help.

Tools to control your activity

You can use account settings or contact support to ask about available limits and account breaks. Set controls at a level that fits your circumstances, rather than at the most you could afford. If you are unsure which options are available on your account, our support team can explain them.

Deposit limits

Daily, weekly and monthly deposit limits can help you set a spending boundary in advance. Choose an amount you can afford to lose without affecting essential expenses. Review your limit if your circumstances change, and consider a lower limit if you find yourself depositing more often than planned.

Loss limits

Decide how much you are prepared to lose before a session starts, and stop when you reach that amount. If you would like an account-level loss limit, contact support to check whether one is available. Do not increase your planned spending to recover a loss.

Time limits and account breaks

Set a time for your session and take regular breaks away from the screen. A phone reminder can help you keep track. If you need a longer break, ask support about a cooling-off period or another account restriction.

Self-exclusion

If you want to stop gambling, you can request temporary or permanent self-exclusion through your account settings or by contacting support. Once you make a request, follow the instructions provided for your account. Self-exclusion is a firm step, so consider seeking outside support at the same time.

When to pause and ask for help

Warning signs can include spending more than intended, hiding your activity, borrowing money to play or finding it difficult to stop. Gambling to recover losses or to cope with stress is also a reason to step back. If any of these sound familiar, take an account break and speak with someone you trust.

Support beyond Sportuna Casino

Professional support is available across Canada. Contact a gambling support service in your province for confidential guidance and local resources. In Ontario, ConnexOntario can help you find services. You can also speak with a qualified counsellor or healthcare professional. Our account tools can support safer gambling, but they are not a substitute for independent help.